Refund & Return Policy

At Homenetik, we want you to love your purchase. If you are not fully satisfied, we’re here to help. This Refund & Return Policy outlines the conditions for returns, exchanges, and refunds.

Eligibility for Returns

Items must be returned within 7–14 days of delivery (choose your exact timeline).
Items must be unused, undamaged, and in their original packaging with all tags, manuals, or accessories.
Certain products such as customized, made-to-order, clearance, or perishable items are non-returnable.

Return Process

Contact our support team with your order number and reason for return.
Our team will review your request and provide return instructions.
Ship the product back to us using the provided return address.
Once inspected, we will notify you of approval or rejection of the return.

Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Approved refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the returned product.
Shipping charges and COD fees (if any) are non-refundable.
Partial refunds may be granted if the returned item is not in its original condition or missing parts.

Exchanges

Exchanges are allowed only for damaged or defective items.
If you need an exchange for the same product, contact us within 48 hours of delivery.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

Report the issue to our gmail within 48 hours of delivery.
Provide photos/videos of the damage for faster resolution.
We will offer a replacement, repair, or full refund at no extra cost to you.

Non-Returnable Items

Customized or personalized items
Gift cards
Clearance or final sale items
Perishable goods (if applicable)

Cancellations

Orders can be cancelled within 24 hours of purchase for a full refund.
After dispatch, cancellations are not possible.